FAQ's
There is no minimum order value, we provide free shipping on 95% of our products.
If you urgently need an out-of-stock item, please contact our friendly customer support under Contact Us page. We'll do our best to restock the item as quickly as possible whilst giving you updates.
We are open Monday to Sunday 24/7 365 days a year! We will dispatch your order on the same day, accepted by Royal Mail on the same day or next. A tracking number will be provided so you can see the journey of our parcel.
Yes, you can return items within 14 days of receipt of your order provided they are unused, in their original packaging, and in the same condition as received. Refunds will be processed to the original payment method Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer. To initiate a return or exchange, contact us. For more information, please see our Returns Policy.
If your order arrives damaged or items are missing, please contact us within 48 hours of receipt of your order to let us know. To initiate an exchange, contact us and we will only replace items if they are defective or damaged.
Yes, please contact us and we will source the product you are looking for. We partner with industry-leading brands and manufacturers to bring new products to market. Thanks to our extensive product portfolio and unwavering professionalism, we fulfil a high volume of orders daily and have grown to become a trusted partner for wholesalers, cash & carry stores, and shops around the world.
Discounts are given to repeat customers as we like to look after our 420 community