Shipping & Returns
Shipping Policy
At Smoke UK, we are committed to providing you with the best shipping experience. Our shipping methods are efficient, and we ensure that your products are packaged securely. We offer free fast shipping on all orders, so you can enjoy your smoking accessories without any delay.
We believe in transparent pricing, and there are no hidden costs. You can trust us to deliver your products in a timely manner while keeping you informed at every step of the way.
Here at VIR we take great care to ensure that your order reaches you promptly and in excellent condition. All packages are discreetly packaged for your peace of mind.
Orders placed before 2pm GMT (Monday-Friday) are dispatched from our warehouse on the same day, subject to stock availability and any security checks. Orders placed after 3pm GMT during the week or at weekends are processed and dispatched the following working day.
Shipping costs to mainland England are £7.99 for parcels up to 25kg . There is free shipping for over 250 pounds. You can click on the free shipping option at checkout
Anything over 25kg will be charged at an extra 25p/kg
For special pallet rates and volume buying discounts please contact us
Other worldwide locations, please ring our sales hotline number on 00 44 (0)20 8778 6146 for further information regarding delivery costs
Viewing Orders
You can view your orders by logging in to the 'My Account' area and clicking on the order. Remember this is your order, not your final invoice.
Updating Account Information
By logging in to the 'My Account' area and clicking the links you can change any of your personal or company information.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Smoke UK. If you have any concerns about your product, our return and exchange policy ensures that you can shop with confidence. Whether you've changed your mind or received a product that doesn't meet your expectations, we've got you covered.
Our priority is your satisfaction, and we aim to make the return or exchange process as seamless as possible. You can trust us to address any issues and provide you with a hassle-free experience.